Privacy Policy

Please review our privacy practices and how we collect, use, and protect your information.

Sage & Soul 

Effective Date: 26 May 2026 

At Sage & Soul, we deeply value the trust you place in us. Your privacy and the protection of your personal information are important to us, and we are committed to handling your data responsibly, transparently, and securely. 

This Privacy Policy explains how Sage & Soul (“Company”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal information when you access or use our website www.mysagensoul.com (“Website”), purchase products, interact with our services, or communicate with us. 

By using our Website, you consent to the practices described in this Privacy Policy. 

Who We Are 

Sage & Soul is operated by The One Earth Enterprises, having its registered office at: 

First Floor, SCO 67, Guru Nanak Enclave, 
Old Ambala Road, Dhakauli, Zirakpur, 
SAS Nagar, Punjab – 140603, India. 

For any privacy-related concerns, you may contact us at: 

Email: support@mysagensoul.com 

Information We Collect 

To provide a seamless shopping and wellness experience, we may collect the following categories of information: 

Personal Information You Provide 

When you place an order, create an account, subscribe to updates, or contact us, we may collect: 

  • Full name  

  • Email address  

  • Mobile number  

  • Shipping and billing address  

  • Account login credentials  

  • Communication preferences  

 Transactional Information 

When you make a purchase, we may collect: 

  • Order history  

  • Product preferences  

  • Payment status  

  • Transaction details  

Important: Payment card details and sensitive banking information are processed securely through trusted third-party payment gateways. We do not store your complete debit/credit card information on our servers. 

 Device & Usage Information 

When you browse our Website, we may automatically collect: 

  • IP address  

  • Browser type and version  

  • Device information  

  • Operating system  

  • Time zone settings  

  • Website interaction and browsing activity  

  • Referral source and page navigation behaviour  

 Marketing & Communication Data 

If you opt-in to receive marketing communications, we may collect information regarding: 

  • Newsletter subscriptions  

  • Promotional preferences  

  • Engagement with emails and campaigns  

How We Use Your Information 

We use your personal information for legitimate business and operational purposes, including to: 

Process & Fulfill Orders 

  • Confirm purchases  

  • Process payments  

  • Arrange shipping and delivery  

  • Provide order updates and customer support  

Improve Your Experience 

  • Personalize product recommendations  

  • Enhance Website functionality and usability  

  • Understand customer preferences and trends  

Marketing & Communications 

With your consent, we may send: 

  • Product updates  

  • Wellness insights  

  • Promotional offers  

  • Newsletters and exclusive launches  

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. 

Security & Fraud Prevention 

We may use your information to: 

  • Detect fraudulent activity  

  • Prevent unauthorized access  

  • Maintain Website security  

  • Comply with legal obligations  

Sharing of Information 

We respect your privacy and do not sell, rent, or trade your personal information to third parties. 

However, we may share limited information with trusted third parties strictly for operational purposes, including: 

Service Providers 

  • Payment gateway providers  

  • Shipping and logistics partners  

  • IT infrastructure and cloud hosting providers  

  • Analytics and marketing platforms  

  • Customer support service providers  

These third parties are contractually obligated to protect your information and use it only for authorized purposes. 

Legal & Regulatory Requirements 

We may disclose personal information if required: 

  • By law,  

  • Court order,  

  • Government authority,  

  • Regulatory obligations,  

  • Or to protect our legal rights, users, or business interests.  

Business Transfers 

In the event of a merger, acquisition, restructuring, or sale of business assets, user information may be transferred as part of the transaction subject to applicable confidentiality obligations. 

Data Retention 

We retain your personal information only for as long as necessary to: 

  • Fulfil the purposes outlined in this Policy,  

  • Comply with legal, tax, accounting, or regulatory obligations,  

  • Resolve disputes,  

  • Enforce our agreements.  

Once information is no longer required, we take reasonable measures to securely delete, anonymize, or de-identify it. 

Cookies & Tracking Technologies 

Our Website uses cookies, web beacons, and similar technologies to enhance user experience and improve Website functionality. 

Cookies help us: 

  • Remember your preferences and shopping cart,  

  • Understand Website traffic and engagement,  

  • Improve navigation and performance,  

  • Deliver relevant advertisements and marketing.  

You may disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled. 

By continuing to use our Website, you consent to our use of cookies unless disabled through your browser settings. 

Third-Party Analytics & Advertising 

We may use trusted third-party analytics and advertising tools, including services such as: 

  • Google Analytics  

  • Meta Pixel  

  • Advertising and remarketing platforms  

These tools may use cookies or similar technologies to collect anonymized usage information and help us understand Website performance, customer interests, and advertising effectiveness. 

You can manage advertising preferences through your browser or third-party advertising settings. 

Data Security 

We implement reasonable administrative, technical, electronic, and physical safeguards to protect your personal information against: 

  • Unauthorized access,  

  • Misuse,  

  • Alteration,  

  • Disclosure,  

  • Loss or destruction.  

Security measures include: 

  • SSL encryption,  

  • Secure payment gateways,  

  • Password-protected systems,  

  • Restricted data access,  

  • Routine monitoring and security practices.  

While we strive to protect your information using industry-standard measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. 

Your Rights & Choices 

Depending on applicable laws, you may have the right to: 

Access Your Information 

Request details of the personal data we hold about you. 

Correct or Update Information 

Request correction of inaccurate or incomplete information. 

Withdraw Consent 

Withdraw consent for marketing communications or certain data processing activities. 

Request Deletion 

Request deletion or anonymization of your personal information, subject to legal or operational obligations. 

Opt-Out of Marketing 

You may unsubscribe from promotional emails anytime through the unsubscribe link or by contacting us. 

To exercise any of these rights, please contact us at: 

Email: support@mysagensoul.com 

Customer Reviews & Public Content 

If you post reviews, comments, testimonials, or other public content on our Website or social media platforms: 

  • The information may become publicly visible,  

  • Other users may access, copy, or share such content.  

We are not responsible for how third parties use publicly shared information. 

Third-Party Websites 

Our Website may contain links to external or third-party websites. 

We are not responsible for: 

  • The privacy practices,  

  • Security measures,  

  • Content,  

  • Or policies of third-party websites.  

We encourage you to review their privacy policies before sharing personal information. 

Children’s Privacy 

Our Website is not intended for individuals under the age of 18 years. 

We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without parental consent, we will take reasonable steps to delete such information. 

International Users 

Currently, our services are primarily intended for users located in India. If you access the Website from outside India, you acknowledge that your information may be processed and stored in India under applicable Indian laws. 

Changes to this Privacy Policy 

We may update or modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. 

Any updates will be posted on this page with a revised “Effective Date.” Continued use of the Website after such changes constitutes acceptance of the revised Policy. 

We encourage users to review this Privacy Policy periodically. 

Grievance & Contact Information 

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or your personal information, please contact us: 

Sage & Soul – Customer Support 

Email: support@mysagensoul.com 

Mailing Address: 
First Floor, SCO 67, Guru Nanak Enclave, 
Old Ambala Road, Dhakauli, Zirakpur, 
SAS Nagar, Punjab – 140603, India. 

Business Hours: 
Monday to Saturday – 11:00 AM to 6:00 PM IST 

Consent 

By accessing or using our Website, purchasing products, or providing your information to us, you consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy.