Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the applicable rules thereunder, including the Consumer Protection (E-Commerce) Rules, 2020. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

Please read these Terms & Conditions (“Terms”) carefully before accessing or using the Website www.mysagensoul.com (“Website”). By accessing, browsing, purchasing, or using any service or product available on this Website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and any other policies published on the Website from time to time. 

If you do not agree with these Terms, please do not use this Website.  

About Us

The Website www.mysagensoul.com is owned and operated by The One Earth Enterprises, having its registered office at: 

First Floor, SCO 67, Guru Nanak Enclave,
Old Ambala Road, Dhakauli, Zirakpur,
SAS Nagar, Punjab – 140603, India. 

Throughout these Terms, “Company”, “Sage & Soul”, “we”, “our”, and “us” refer to The One Earth Enterprises. 

Eligibility to Use

By using this Website, you confirm that: 

• You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.  

• You are legally capable of entering into binding contracts under the Indian Contract Act, 1872.  

• All information provided by you is accurate and complete.  

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe any user has violated these Terms or applicable laws. 

Products & Usage

Sage & Soul offers herbal infusions, teas, wellness blends, and related wellness products for personal consumption. 

Product Disclaimer 

• Our products are intended to support general wellness and lifestyle practices.  

• The products and information available on this Website are not intended to diagnose, treat, cure, or prevent any disease.  

• Information provided on the Website, including blogs, product descriptions, recommendations, and customer support communication, is for informational purposes only and should not be considered medical advice.  

• If you are pregnant, nursing, taking medication, or have a medical condition, please consult your healthcare professional before using our products.  

• In case of any allergic reaction or adverse effect, discontinue use immediately and seek medical attention.  

Product Appearance & Availability 

We strive to display product descriptions, images, ingredients, colours, and packaging as accurately as possible. However: 

• Actual product colour, texture, or packaging may vary slightly.  

• Product images are for representation purposes only.  

• Availability of products is subject to stock and may change without prior notice.  

We reserve the right to discontinue or modify any product at any time without liability. 

Ordering & Acceptance

• Orders may be placed through our Website or authorized customer support channels.  

• Once an order is placed, you will receive an order confirmation email acknowledging receipt of your order.  

• Acceptance of the order shall occur only after successful payment authorization and dispatch confirmation by us.  

We reserve the right to: 

• Refuse or cancel any order before dispatch,  

• Limit quantities purchased,  

• Cancel orders due to pricing errors, suspected fraud, unavailability, or any other reason deemed necessary.  

If payment has already been made for a cancelled order, the amount will be refunded through the original payment method within a reasonable timeframe. 

Pricing & Payments

• All prices displayed on the Website are in Indian Rupees (INR).  

• Prices may change without prior notice; however, changes will not affect orders already accepted by us.  

• GST and applicable taxes may be charged additionally unless specified otherwise.  

• Shipping charges, if applicable, will be displayed during checkout.  

Payment Methods 

We accept payments through secure third-party payment gateways including: 

• Credit Cards  

• Debit Cards  

• UPI  

• Net Banking  

• Wallets  

• Other approved digital payment methods  

For approved wholesale or bulk orders, alternate payment arrangements may be agreed upon separately. 

In the event of incorrect pricing due to technical or human error, we reserve the right to cancel or revise the order after informing you. 

Shipping & Delivery

• We aim to process and dispatch retail orders within 1–3 working days after payment confirmation.  

• Bulk or wholesale orders may require additional preparation time of approximately 7–10 working days to ensure freshness and quality.  

• Estimated delivery timelines within India are generally between 7–10 working days depending on the shipping location and courier partner.  

Delivery timelines are estimates and may vary due to circumstances beyond our control, including: 

• Weather conditions,  

• Logistics delays,  

• Government restrictions,  

• Natural disasters,  

• Strikes or unforeseen operational issues.  

Currently, we primarily ship within India. International shipping requests may be considered on a case-by-case basis through direct communication with our support team. 

Product Storage & Shelf Life

Unless otherwise specified on the packaging: 

• Our products generally carry a shelf life of up to 24 months from the date of manufacture.  

• Products should be stored in a cool, dry place away from direct sunlight, heat, and moisture.  

• Always keep the packaging tightly sealed after opening.  

• Refrigeration or freezing is not recommended unless specifically stated on the label.  

Improper storage may affect product quality and shelf life. 

User Accounts

If you create an account on our Website: 

• You are responsible for maintaining confidentiality of your account credentials.  

• You agree to accept responsibility for all activities conducted through your account.  

• You must immediately notify us if you suspect unauthorized access to your account.  

We reserve the right to suspend or terminate accounts found engaging in fraudulent, abusive, or unlawful activities. 

Intellectual Property Rights

All content available on the Website, including but not limited to: 

• Logos,  

• Brand names,  

• Product names,  

• Images,  

• Text,  

• Graphics,  

• Product packaging,  

• Website design,  

• Audio/video content,  

is the intellectual property of Sage & Soul or its licensors and is protected under applicable intellectual property laws. 

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content without prior written permission from us. 

Acceptable Use

You agree not to: 

• Use the Website for unlawful purposes,  

• Interfere with Website security or functionality,  

• Attempt unauthorized access to our systems,  

• Upload malicious software or harmful code,  

• Engage in fraudulent, abusive, defamatory, or misleading conduct.  

Violation of these Terms may result in suspension or permanent restriction of access to the Website. 

Third-Party Links

The Website may contain links to third-party Websites for informational or convenience purposes. 

We do not control, endorse, or assume responsibility for: 

• Third-party content,  

• Privacy practices,  

• Accuracy of information,  

• Products or services offered by third parties.  

Accessing third-party Websites is at your own risk. 

Limitation of Liability

To the fullest extent permitted under applicable law: 

• Sage & Soul shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from use of the Website or products.  

• Our maximum liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.  

We do not guarantee uninterrupted or error-free operation of the Website. 

Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis. 

We do not make warranties or representations regarding: 

• Accuracy or completeness of Website content,  

• Product suitability for specific individual needs,  

• Continuous Website availability,  

• Error-free functionality.  

Use of the Website and products is entirely at your own discretion and risk. 

Indemnification

You agree to indemnify and hold harmless Sage & Soul, its owners, employees, affiliates, and partners from any claims, liabilities, damages, expenses, or legal costs arising from: 

• Your misuse of the Website,  

• Violation of these Terms,  

• Breach of applicable laws or third-party rights.  

Privacy

Your use of the Website is also governed by our Privacy Policy available on the Website. 

By using our Website, you consent to the collection and use of your information in accordance with our Privacy Policy. 

Force Majeure

We shall not be held responsible for delays or failure in performance caused by events beyond our reasonable control, including but not limited to: 

• Natural disasters,  

• Floods,  

• Fire,  

• Pandemic or epidemic,  

• Government restrictions,  

• Internet or technical failures,  

• Transportation disruptions,  

• Labour disputes,  

• Acts of war or terrorism.  

Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. 

Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts located in SAS Nagar (Mohali), Punjab, India. 

Changes to Terms & Conditions

We reserve the right to update, modify, or revise these Terms at any time without prior notice. 

Changes shall become effective immediately upon posting on the Website. Continued use of the Website after such changes constitutes your acceptance of the revised Terms. 

Contact Information

For any questions, support, or grievances regarding these Terms, products, or services, you may contact us at: 

Sage & Soul – Customer Support
Email: support@mysagensoul.com
Website: www.mysagensoul.com 

Business Hours:
Monday to Saturday – 11:00 AM to 6:00 PM IST 

Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and any other legal notices published on the Website, constitute the complete agreement between you and Sage & Soul regarding use of the Website and purchase of products